Appointment Policies

Turcatti’s Aesthetics respects the time of all our clients. To avoid delaying clients who are booked after your appointment, we reserve the right to cancel your appointment if you are more than 10 minutes late. A non-refundable fee will be applied (see cancellation policy for details).

NO SHOW/LATE/CANCELLATION POLICY

When booking an appointment, we will securely keep a credit card on file for every client. A credit card is required to hold your appointment for all Aesthetic, Injectable, Laser, Spa or Hair services that are expected to exceed $100 service cost.

Cancellations must be made by phone or voicemail directly to Turcatti’s. Cancellations via text, email, booking system message or via any method not directly via phone to Turcatti’s are not valid and will not be accepted. Cancellation requests made directly to service providers are not valid and will not be accepted.

For Injectable Services:

A $100 deposit will be required at time of booking to secure the appointment.

– If client proceeds to purchase Injectable services during this appointment, the $100 deposit will be applied to the service cost.

– If client does not purchase Injectable services during this appointment (i.e. during a Consultation), the $100 can be refunded or added to the client’s Wallet for future use.

– If client reschedules or cancels the appointment with more than a 24-hour notice, the deposit can be refunded or carried over to the rescheduled appointment.

– If client No Shows, or Cancels with less than a 24-hour notice, the deposit will be forfeit.

For Aesthetic, Laser, Spa or Hair Services ($100+):

1. For cancellations with more than a 24-hour notice, there will be no fee.
2. For no shows, there will be a $100 non-refundable fee charged to the card on file.
3. For late arrivals of more than 10 minutes, we will consider that a no show and there will be a $100 non-refundable fee charged to the card on file..
4. For cancellations with less than a 24-hour notice, there will be a $100 non-refundable fee charged to the card on file..
5. On #4 above, your first $100 cancellation fee can be used for a service done within the next 30 days. Please remember that the allowance is only for your first cancellation.
6. Any client that DOES NOT SHOW for a scheduled appointment or has cancelled 3 appointments will be required to pay for any future appointment in full plus a $100 fee for the missed appointments before being rescheduled.

We are a small business and we incur a loss for all cancellations made within 24 hours. We respect our Providers’ time as they are booked out weeks to months ahead. Last-minute cancellations do not allow us time to fill those gaps. We still pay our providers and have to keep our policy universal regardless of the cancellation reason, including sickness. 

We appreciate your understanding of our appointment policies. This will allow the Turcatti’s team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our appointment policies. Please do not request waivers for the cancellation fee.

LASER HAIR REMOVAL POLICY

As a gentle reminder, we expect all of our clients who are receiving a laser hair removal service to shave the planned treatment area prior to the appointment. We expect no stubble present. This is for your health and safety.

Please note, there is a shaving charge of $25-$100 (area dependent) incurred in the case that shaving is necessary.

We value our clients and your time is very important to us, please help us and our clients by conforming to our policies.

REFUND POLICY